Tyrrell and Laing International, Inc’s bathtub and basin return policy.
Returns and Exchanges. This order is a firm order. Returns are subject to a minimum restocking fee of 25% plus cost of return freight. Seller may, but will not be required to, accept the return or exchange, or attempted return or exchange, of any goods by Buyer, provided that Buyer will be responsible for all shipping expenses and risk of loss of or damage to the goods in connection with any such permitted return or exchange. Any decision to permit Buyer to return or exchange any goods will be at the sole and absolute discretion of Seller. The foregoing restrictions will not apply to the return or exchange of goods that do not meet the specifications as set forth in the related order. Sinks and hot air massage bathtubs are not eligible for returns.
For a bathtub to be considered for return or exchange, it must be within 10 days of delivery (repackaged in its original packaging). The bathtub must not have been installed.
Cancellations. Cancellations or change orders must be made within 24 hours of placing the order.
